Promdressesin.com-A professional prom dresses online store with various cheap prom dresses.

Return

All the orders are processed according to order confirmation we got from customers, we are trying our best to satisfy all customers. And all ordered placed on our website should obey following policies under any condition.

Return

- We only accept return if there are obvious quality problems which exclude size and color problems, and wrong shipping times.

- Your requests must be received within 24hours after we receive your order by email, otherwise we will not accept.

- Color Aberration exists due to the color effect of different PC monitors and weather conditions. This problem can not be treated as quality problem under any conditions.

- For customer made size dresses, we can not offer any return, please find a professional tailor to measure you in order to have the dress fit your body. But we can revise it for you if you can pay for shipping back fee.

- For standard size dresses, if there are any size problems, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customers shall submit the photographs to service@promdressesin.com and our customer service may have the designated personnel to deal with the dispute and a reply will be offered within 24 hours.

- We don't take any responsibility for the delay of your confirmation email received by us. Usually after getting your full payment we will send you email of order confirmation to re-confirm all your order details to avoid any mistakes, if your order can not be confirmed within 5 business days after the payment date, we will make your order according to the confirmation email we sent before without any return and exchange.

- We can not offer refund because of the late remittance of your order. If you decide to order, please choose correct payment method according to your event date.

- We make dresses strictly according to the confirmation email you confirmed. The style, fabrics are the same as the website stated. All the requests for returns because of the reasons such as not like the pictures we offer, dissatisfy about the quality and not like the fabric, etc. are not accepted.

- We do not accept the request for return if your received product does not meet your requirement on the hang of the style from the original product design. Any changed items from original design can not be returned and exchanged under any circumstances.

- All returned items must be in original package and condition. If there are any stains, dirty spots and so on, we shall not offer refund. And you also need to pay 30% total amount of order as restock fee (for example, if you order item value is EUR 150, the refund is EUR 105), and the shipping cost you paid before will not be refunded.

- We can not accept any return or exchange which ought to be express company's responsibilities such as late delivery，packing damage, wrinkled dress and so on. Please check package before signing to protect your own rights.

- Wrong shipping information ( receiver's full name, address with post code and contact phone number) will result wrong shipping, shipping delay, or destroyed package. We can not accept return or exchange because of wrong shipping information we get from customers.

- If you want to return, you need a return code which should be offered to you by our customer service, without this code, we will not sign the parcel. Should your parcel gets lost because there being no one sign it, we are not responsible for this.

We have rights to refuse any disputes, refund  problems if you send us complaints emails, problem emails or dispute emails out of one week. That is to say, all requests must reach us within 24 hours after we receive your order with a proof, and all problems must be solved within one week.